Situation

Kaleida Health is the largest healthcare provider in Western New York, serving the area’s eight counties with state-of-the-art technology and comprehensive healthcare services. Its expert, compassionate healthcare professionals treat more than 1 million patients annually and are committed to providing the best possible clinical outcomes and experiences.

Kaleida’s facilities include Buffalo General Medical Center/Gates Vascular Institute, DeGraff Memorial Hospital, Millard Fillmore Suburban Hospital and John R. Oishei Children’s Hospital. The health system also provides services through two long-term care facilities and more than 80 outpatient clinics and home health care. In addition, Kaleida’s hospitals support the training of more than 700 residents from the University at Buffalo School of Medicine and Biomedical Sciences.

A recognized leader in clinical care, the health system recently conducted a comprehensive review, which identified an opportunity to reduce the costs of and improve its Intraoperative Neurophysiological Monitoring (IONM) services. After conducting a utilization analysis of all of its clinical operations, Kaleida’s leadership team considered a variety of innovative models to expand its neurosciences service lines, lower costs and improve quality. As it was reviewing a variety of proposed solutions, Kaleida was introduced to Catalyst Partners, the strategic operations and management affiliate of Neuro Alert, a well-respected and successful end-to-end provider of IONM services.

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